A live chat enthusiast, co-founder of Smartsupp.com, Internet entrepreneur and optimist. He works on Smartsupp.com and ServisNaKlik.cz projects. He has worked for prestigious companies like AVG Technologies, attended the Starcube accelerator in Brno, and won the first prize at the Lean Startup Machine in Prague.
● I’ll share with you my experience with the live chat used by our clients at Alza.cz, 123shop.cz, and Škoda Auto.
We’ll take a look at available live chat solutions, at current features live chats offer today, and at how to measure their influence on conversions and behavior in Google Analytics. We’ll talk about the reasons to implement a live chat and what websites it is suitable for, and we’ll look at which big names have implemented it and how they work with it. Also, we’ll talk about how to use advanced features of a live chat to address customers in a personalized way and at new trends in this area, i.e. automatic messages and identification of companies coming to the website.
This workshop is designed for e-shops, marketing agencies, and web studios, and is generally suitable for anybody who wants to be successful at selling via the Internet. No technical or specific knowledge is required.